Refund policy

Refund Policy

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Please make note of the size and weight listed with each piece before you purchase an item. If you have any questions on a particular piece you can contact us anytime at ritual.remains@gmail.com

The following items can't be returned or exchanged-
Custom or personalized orders
Earrings due to hygienic reasons
Items on sale

Returns and exchange details

We want to ensure that you are completely satisfied with your purchase. If you should have any problems or issues with your item please contact us immediately at ritual.remains@gmail.com. We will gladly work with you to resolve the problem. We take great pride in the quality of our craftsmanship and your satisfaction is our primary focus.
Returns must be made within 14 business days of contacting us with your return notification. Buyer is responsible for return shipping. You may choose to have your item replaced or refunded. Exchanges may be possible on a case by case basis.
Items on sale do not qualify to be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ritual.remains@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ritual.remains@gmail.com

Shipping
To return your product, you should mail your product to: 1421 Campbell St Oakland California US 94607

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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