FAQs

Ritual Remains is the collaboration of two people - Helen & Tavo! See our About Us page for more information on the makers!

Contact us: 

Email - ritual.remains@gmail.com

Follow us on Instagram @ritualremains for frequent updates on what we're working on, shop updates, and sale announcements. 

Payment Plans:

  • There is now an option at checkout to use ShopPay, which allows you to make four interest-free payments on any of our items priced between $50-$1000 dollars. You will receive the item after the order is placed, and then you will continue the payments through the third-party lender. 
  • Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
  • We can set up a payment plan through PayPal if you want a payment plan with more than four installments. 
  • Items priced at $250 and above (or items with payment plans listed in the description) are eligible for a payment plan. 
  • To set up a payment plan or with questions regarding one- please email us at ritual.remains@gmail.com and include a description of the item you are interested in.
  • Payment in full must be made within 60 days of the invoice being sent.
  • Invoicing will be through PayPal and can be paid either with a PayPal account or by card.
  • The minimum first payment is 25% of the item price. 
  • Payments after the initial 25% deposit can be paid within a time frame that works best for you, as long as it is complete within 60 days.
  • Shipping and insurance will be included in the invoice. 
  • If payment in full is not received within 60 days, the invoice will be canceled, and you will only be refunded 50% of the total paid amount.
  • Custom orders cannot be refunded if canceled.

     

    Custom Orders:

    *Custom orders are currently closed*

     

    International Orders:

    You may have to pay customs fees, duties, tariffs, taxes, etc. Your government sets these fees, and it is the buyer's responsibility. Please get in touch with your local customs office or postal service for more information. For international orders, we are not liable for import duties, taxes, and brokerage fees that each country may require.

     

    Wholesale:

    We are not currently offering wholesale, but we plan to soon! If you would like to be notified of when this becomes an option, please send us an email to be put on our wholesale information list at ritual.remains@gmail.com